Last updated: November 2026
You are eligible for a refund if: Adox Foods cancels your order before dispatch, you receive an item significantly different from what you ordered, you transferred payment but your order was never confirmed, or you paid more than your order total or paid for the same order twice.
When you place an order, it stays pending until our team confirms your payment. If we cannot find your payment, or we cannot verify your receipt, we will cancel the order. Any Adox Wallet balance, voucher or promo code you used on that order is returned to you. If you did send the money and think we made a mistake, open a support ticket with your order number and a copy of your transfer receipt and we will check it again.
Open a support ticket in the app within 24 hours of the issue. Select "Payment issue" as the category. Describe the problem, include your order number, and attach your transfer receipt if you paid by bank transfer. Our team will review and respond within 24 hours.
Approved refunds are added to your Adox Wallet by default within 48 hours. Once a refund is in your wallet, you can use it on your next order straight away. If you prefer a refund to your bank account, we will refund the account you paid from, and processing takes 5–7 business days. We may ask you to confirm your account details in your support ticket.
We do not issue refunds for: change of mind after order confirmation, wrong delivery address provided by the customer, customer unavailability at delivery time, or minor variations in product appearance that do not affect quality.
If only part of your order has an issue, we will refund only the affected items. The rest of the order will be fulfilled as normal.
Adox Foods reserves the right to deny refund requests that appear fraudulent or abusive. Uploading a fake or edited payment receipt is fraud and will result in account suspension. Repeated refund requests from the same account may result in account review or suspension.
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