Last updated: November 2026
Adox Foods is a foodstuff retail business built for students at the Federal University of Technology, Akure (FUTA), Nigeria. We sell groceries and everyday household items, such as rice, oil, tinned protein, drinks, snacks and cleaning products, so students can stock up without the stress of going to the market. Orders placed on our platform are brought to hostels and selected areas around FUTA. Adox Foods is owned and operated as a student-founded business.
By creating an account, placing an order, or using any feature of the Adox Foods platform (website or app), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.
You must be at least 16 years old to use Adox Foods. By using the platform you confirm that the information you provide during registration is accurate and truthful.
You are responsible for keeping your login details confidential. You must not share your account with anyone. Adox Foods is not liable for any loss or damage arising from unauthorized access to your account because you did not keep your login details secure. You may only hold one customer account. Creating multiple accounts to abuse bonuses, cashback, or referral rewards is a violation of these terms and will result in permanent account suspension.
You pay for your order by bank transfer to the Adox Foods account shown at checkout. You can also use your Adox Wallet balance to cover part or all of an order. To place an order that needs a transfer, send the exact amount shown at checkout and upload a clear receipt of the transfer. Your order is then marked as pending while we check that your payment has arrived. An order is only confirmed once we have confirmed your payment, and we only start preparing it after that. Because payments are checked by our team, confirmation can take a little time, especially outside our working hours. We may reject or cancel an order if we cannot find your payment, the amount is wrong, the receipt is unclear, altered, or has already been used for another order, or if we suspect fraud. Uploading a fake or edited receipt is fraud and will lead to permanent account suspension. We may also cancel an order because of stock unavailability or operational issues. If an order is cancelled or rejected, any wallet balance, voucher or promo code you used on it is returned to you. See section 10 for refunds of money you have already transferred. A minimum order value applies and is shown at checkout.
We bring orders to hostels on campus and to selected off-campus areas. For off-campus orders you choose the nearest gate and give us your full address, and you can add a landmark to help us find you. Delivery fees are shown at checkout before you pay and can differ between on-campus and off-campus locations. Delivery times are estimates and may vary due to order volume, weather, or other factors. Adox Foods is not liable for delays caused by circumstances beyond our control. You are responsible for providing accurate delivery information. Failed deliveries due to wrong addresses or customer unavailability will not be refunded.
The Adox Wallet is a rewards balance that builds up through cashback on orders, referral rewards, and promotional credits. Wallet balances cannot be withdrawn as cash. They can only be used toward future orders on the Adox Foods platform. Wallet balances expire after 6 months of account inactivity. Adox Foods reserves the right to adjust wallet balances in cases of fraud, abuse, or system errors.
Cashback is earned on the amount you pay by bank transfer. The part of an order covered by your Adox Wallet does not earn cashback. Cashback rates depend on your loyalty tier (Bronze, Silver, Gold, Platinum or Diamond). You also earn loyalty points on your orders, and your tier depends on the total points you have earned. Cashback and points are credited after your order has been delivered, not when you place it, and they are not credited for cancelled orders. New customers receive a welcome bonus, made up of wallet credit and points, after their first delivered order. We may also invite selected customers to be Adox Ambassadors, who start at the Silver tier. Adox Foods reserves the right to change cashback rates, tier thresholds, and reward structures with 7 days notice to users.
Each user receives a unique referral code. When a new user signs up with your code and the orders delivered to that user add up to ₦5,000 or more, you receive a referral reward in your Adox Wallet. The reward is paid once per referred user. The amount depends on your loyalty tier and is shown on the Refer & Earn page in the app. The new user receives the same welcome bonus as every other new customer. Abuse of the referral system, including self-referrals, fake accounts, or coordinated farming, will result in forfeiture of all rewards and account suspension.
Refunds are only issued in the following cases: your order is cancelled by Adox Foods before dispatch, the item you receive is significantly different from what you ordered, you transferred payment but your order was not confirmed, or you paid more than your order total or paid for the same order twice. Approved refunds are made to your Adox Wallet within 48 hours or, if you ask, back to the bank account you paid from within 5–7 business days. Any Adox Wallet balance used on a cancelled order is returned to your wallet. Change-of-mind refunds are not accepted once an order is confirmed. See our Refund Policy for how to request a refund.
You may not use Adox Foods to engage in fraudulent activity, including fake payment receipts, create fake accounts, manipulate the rewards system, attempt to reverse-engineer or hack the platform, or engage in any conduct that disrupts the service for other users. Violations will result in immediate account suspension and potential legal action.
All content on the Adox Foods platform, including the name, logo, design, code, and written content, is the intellectual property of Adox Foods and its founders. You may not reproduce, distribute, or create derivative works without written permission.
Adox Foods is not liable for any indirect, incidental, or consequential damages arising from use of the platform, including but not limited to loss of data, loss of profits, or personal injury. Our total liability to you for any claim shall not exceed the value of your most recent order.
We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the new terms. We will notify users of significant changes via in-app notification or email.
These terms are governed by the laws of the Federal Republic of Nigeria.
For questions about these terms, contact us through the in-app support system, on our official WhatsApp, or by email at support@adoxfoods.com.
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